Case Studies in Rooms Operations and Management
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Type
Book
Authors
ISBN 10
1862504822
ISBN 13
9781862504820
Category
Operations Management Business (F-5)
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Publication Year
2001
Publisher
Pages
360
Tags
Description
Teaching students in rooms management, and the associated front-office service, is difficult. Hotels are reluctant to permit students to train using real customers and real problems because initial impression of the hotel, and its ongoing reputation, are dependent on the performance of staff members in this vital area of first contact and primary service. In the absence of actual experience in rooms management and front-of-office service, this book of case studies offers students an alternative. The book is divided into three parts, and each case study can be followed through in a logical and coherent fashion. In Part I, the case study is presented and questions are posed. Having thought about the questions, the reader can then turn to Part II and read the authors' teaching notes on the questions posed. Part III presents a test case study of the same type (this time without teaching notes) to enable readers to assess their knowledge and skills in the topics under consideration. - from Amzon
Number of Copies
1
Library | Accession‎ No | Call No | Copy No | Edition | Location | Availability |
---|---|---|---|---|---|---|
Main | 2947 | 1 | Yes |