Customer Service in Tourism and Hospitality

Type

Book

Authors

Simon Hudson

Louise Hudson

ISBN 10

1908999349

ISBN 13

9781908999344

Tags

Hospitality, Travel & Tourism, Customer Relations

Description

Provides the whys and howsof customer service. Easy to read, very current, and full of references to all the latest research. Chapters cover financial and behavioural consequences of customer service, consumer trends, developing and maintaining a service culture, managing service encounters, CRM and much more. - from Amzon

Number of Copies