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  Title Copies
Lloyds Bank Small Business Guide 11th Edition (Penguin business) 
Edition: 11th 
Year: 1998 
ISBN: 0140268367 
ISBN 13: 9780140268362 
 1 
Service Quality Management in Hospitality, Tourism, and Leisure 
Edition: 1 
Year: 2001 
ISBN: 0789011417 
ISBN 13: 9780789011411 
 3