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Tag:
Total Quality Management
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Page 1 of 1
Title
Authors/Editors
Publisher
Type
Copies
Monitoring, Measuring, & Managing Customer Service
Edition
:
1
Year
:
2000
ISBN
:
0787951390
ISBN 13
:
9780787951399
Gary S. Goodman PhD
Gary S. Goodman
Jossey-Bass
Books
1
Proactive Customer Service: Transforming Your Customer Service Department Into a Profit Center
Year
:
1997
ISBN
:
0814403727
ISBN 13
:
9780814403723
Charles D. Brennan Jr.
AMACOM
Books
10
Quality Assurance and the Law
Year
:
2013
Elaine Pritchard
Richard Reeves
Routledge
Books
1
Quality Assurance and the Law
Year
:
2013
Elaine Pritchard
Richard Reeves
Routledge
Books
1
Quality Assurance and the Law
Year
:
2013
Elaine Pritchard
Richard Reeves
Routledge
Books
4
Quality Assurance and the Law
Year
:
2013
Elaine Pritchard
Richard Reeves
Routledge
Books
1
Quality Assurance and the Law
Year
:
2013
Elaine Pritchard
Richard Reeves
Routledge
Books
1
Service Quality Management in Hospitality, Tourism, and Leisure
Edition
:
1
Year
:
2001
ISBN
:
0789011417
ISBN 13
:
9780789011411
Connie Mok
Beverley Sparks
Jay Kadampully
Routledge
Books
3
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Edition
:
1
Year
:
2008
ISBN
:
0071548335
ISBN 13
:
9780071548335
Joseph Michelli
McGraw-Hill Education
Books
1
TQM Facilitator's Guide
Edition
:
1
Year
:
1997
ISBN
:
1574440896
ISBN 13
:
9780130271471
Jerry Arcaro
CRC Press
Books
4
