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Tag: Customer Relations [ All ]

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  Title Copies
Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results 
Edition: 1 
Year: 2021 
ISBN: 1789666899 
ISBN 13: 9781789666892 
 1 
Service Operations Management: Improving Service Delivery (4th Edition) 
Edition: 4 
Year: 2012 
ISBN: 0273740482 
ISBN 13: 9780273740483 
 9 
Monitoring, Measuring, & Managing Customer Service 
Edition: 1 
Year: 2000 
ISBN: 0787951390 
ISBN 13: 9780787951399 
 1 
The Customer Experience Book: How to design, measure and improve customer experience in your business 
Edition: 1 
Year: 2016 
ISBN: 1292148462 
ISBN 13: 9781292148465 
 2 
Customer Relationship Management: Concepts and Technologies 
Edition: 3 
Year: 2015 
 4 
Customer Service in Tourism and Hospitality 
Year: 2012 
ISBN: 1908999349 
ISBN 13: 9781908999344 
 3 
Customer Relationship Management: Concepts and Technologies 
Edition: 4 
Year: 2019 
ISBN: 1138498254 
ISBN 13: 9781138498259 
 8 
Cim Certificate - Paper 2: Customer Communications in Marketing: Study Text (2002) (CIM Study Text: Certificate) 
Year: 2002 
ISBN: 0751741264 
ISBN 13: 9780751741261 
 1 
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company 
Edition: 1 
Year: 2008 
ISBN: 0071548335 
ISBN 13: 9780071548335 
 1 
The New Luxury Experience: Creating the Ultimate Customer Experience (Management for Professionals) 
Edition: 1st ed. 2019 
Year: 2019 
ISBN: 3030016706 
ISBN 13: 9783030016708 
 1 
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