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Category: Customer Service (B-7) [ All ]

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  Title Copies
Service Operations Management, Second Edition: The Total Experience 
Edition: 2 
Year: 2018 
ISBN: 1788115953 
ISBN 13: 9781788115957 
 4 
Cim Certificate - Paper 2: Customer Communications in Marketing: Study Text (2002) (CIM Study Text: Certificate) 
Year: 2002 
ISBN: 0751741264 
ISBN 13: 9780751741261 
 1 
The Theory Of Catering  
1 
Five Star Service: How to deliver exceptional customer service (2nd Edition) (Prentice Hall Business) 
Edition: 2 
Year: 2010 
ISBN: 0273734385 
ISBN 13: 9780273734383 
 1 
Leading the customer experience : how to chart a course and deliver outstanding results 
Edition: 1. 
Year: 2021 
ISBN 13: 9781789666878 
 4 
CTH Front Office Operations: Study Text 
Year: 2009 
ISBN: 0751777951 
ISBN 13: 9780751777956 
 5 
Customer Service: Pearson New International Edition: A Practical Approach 
Edition: 6th edition 
Year: 2013 
ISBN: 1292040351 
ISBN 13: 9781292040356 
 1 
Monitoring, Measuring, and Managing Customer Service 
Edition: 1 
Year: 2007 
 1 
The Customer Culture Imperative: A Leader's Guide to Driving Superior Performance 
Edition: 1 
Year: 2014 
ISBN: 0071821147 
ISBN 13: 9780071821148 
 1 
Customer Care Excellence: How to Create an Effective Customer Focus: Volume 6 (Customer Care Excellence: How to Create an Effective Customer Care) 
Edition: 6 
Year: 2010 
 1 
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